What if during the Kickstarter, my card declined and/or I didn't organize payment in time?
There are a couple of people who missed payment and didn’t get confirmed as backers. If this is you, just send me an email over Kickstarter and I can get your details.
Last updated: October 27, 2021 06:35
What if I prefer a cardboard box instead of an envelope with bubble padding?
I measured and looked at the costs for posting boxes and posting a box from Australia immediately comes under the “parcel” postage which begins at $20 and goes up depending on the country’s receiving costs of the box size. For this reason, I will only do box postage upon personal request and only to Australian addresses. The envelopes I’m sending these in are sealed and internally bubble padded to prevent any damage.
Last updated: October 27, 2021 06:40
When will the digital pdfs become available and do I get one for free?
I will be making the digital versions available well after the physical versions have been posted out so backers get their goodies first. All backers who got physical rewards will get a code for a free digital version on itch.io once it has been launched there. Backers who donated without a reward will get a code for a decent discount for the digital version.
Last updated: October 27, 2021 06:43
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.